Adaptive Service Management: Import Alerts

The Import Alerts page allows you to import Consumable Alert Definitions and related data from another Central system.

The page may only be accessed by Administrators and Admin Dealers Users with appropriate Admin Features access from the main ASM Module page -> Maintenance -> Import Alerts.

This page provides a wizard interface to import Consumable Alerts into the system. The steps fall into two categories: information steps and configuration steps (where interaction might be required or optional). During the configuration steps, decisions such as dealer matching, alert selection or validating and overwriting Action Handler Settings can be made.

The import wizard requires the following steps:

File selection: browse to select a compatible fmasm formatted file – exported by FMA Central v2.x or higher;

Security password: the password that protects the file to be imported by unauthorized users;

Import file summary: contains generic information about the file being imported such as: File Date, number of accounts, number of alerts and file version;

Dealer matching: contains two grids with the Source Dealers (as specified in the import file) on the left side and the Target Dealers (as existing in the FMA Central database). For each selected Source Dealer, one or more target dealers can be selected. The saving of the dealer matching is done by pressing the Apply button under the Target Dealers grid. On loading this step if the specified dealers in the import file are found in the database, the identified records are by default checked;

Consumable Alerts selection: allows the selection of alerts to import for each of the previously selected target dealers. Again the saving of the selection is done by clicking the Apply button under Consumable alert grid. The change between different target dealers is done by clicking on the Select link next to each dealer in the top grid. The Consumable Alerts are presented with most relevant fields, in a similar manner to other alert page listings – Alerts Hierarchy.
Action Handler Settings: this step constrains the user to manually check all Action Handler Settings to be imported (loaded in the upper grid). By default all settings are unchecked. The check can be performed against the existing settings displayed in the lower grid. Additionally there is an overwrite option for each of the imported handler settings. In case no corresponding action handler setting exist in the current database, there is no need to check the overwrite option in order to import. The loading and display of Action Handler Settings is done according to the dealer selected in the upper dropdown list.
Action Definitions: this step displays the Action Definitions to import for each Consumable Alert. It's possible to invalidate Action Definitions by un-checking the Valid field. This will cause the parent Consumable Alert to be disabled after import. The current step has three grids with the following subsequent precedence: Target Dealers, Consumable Alert Definitions and finally the Action Definitions. The selection of both dealers and alerts is done by clicking the corresponding Select link. This is the last step before the actual import.

Import Summary: this step presents the status of the import. If successful, no warnings will be displayed, otherwise there are two grids with possible warnings for: Consumable Alert Definitions and Action Handler Settings. In each row of the grids there will be a warning message with a link to the imported item.

The navigation through the wizard steps can be performed via the available Previous and Next buttons. Wherever any user interaction is possible the saving of those actions is performed by clicking on the Apply button. Additionally, click the Next buttons to browse different grids, setting the cursor to the next row.